Terms of Service

1. Who we are

OQANO operates a marketplace that lets customers in the United States buy products from OQANO and verified sellers, and, as they launch, order food, groceries, rides and other services.

2. Your account

You must be at least 18 years old, or the age of majority in your state, to create an account.

Keep your sign-in details private. You are responsible for activity on your account. Tell us right away if you think your account has been accessed without permission.

3. Orders and pricing

Placing an order is an offer to buy. We confirm acceptance when the order ships. We may cancel an order if an item is unavailable, a price was shown in error, or we suspect fraud; if you were charged, we refund you in full.

Prices are in US dollars. Sales tax is calculated from your delivery address and shown before you place your order.

4. Payment

You authorize OQANO and its payment processor to charge your chosen payment method for the order total, including tax and shipping. While card payments are being rolled out, orders may be placed with payment pending; we will request payment before your order ships.

5. Delivery

Delivery dates are estimates. Title and risk of loss pass to you when the item is delivered to the address you provided.

6. Returns

Most items can be returned within 30 days of delivery. See our Returns & Refunds Policy for details and exceptions.

7. Reviews, questions and content

Reviews, questions and answers you post must be honest and lawful and must not include personal information, spam or offensive content. You grant OQANO a license to display content you submit. We may remove content that breaks these rules.

8. Services coming soon

Some services are shown as "coming soon". Joining a reminder list does not create an order or a commitment to buy.

9. Acceptable use

Do not misuse OQANO: no fraud, scraping, reselling accounts, interfering with the service, or violating any law.

10. Disclaimers and liability

OQANO is provided "as is" to the extent permitted by law. Our total liability for any claim is limited to the amount you paid for the order giving rise to the claim. Nothing in these terms limits rights you have under consumer protection law.

11. Disputes

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing a claim, contact us so we can try to resolve it informally.

12. Changes and contact

We may update these terms and will notify you of material changes. Questions? Visit the Help Center or email support@oqano.com.