Devoluciones y reembolsos

1. Return window

You can request a return within 30 days of delivery from the order page in Orders.

2. How to return

Open the order, choose Return or replace items, pick a reason, and add photos if the item is damaged or wrong. Our team reviews requests within 1 business day.

Once approved, you'll get a prepaid label and drop-off instructions. Pack the item with its original accessories.

3. Refunds

We refund to your original payment method within 3–5 business days after we receive and inspect the item. Shipping charges are refunded when the return is due to our error or a defective item.

4. Replacements

If you choose a replacement, we ship it once the original is scanned by the carrier, at no extra cost.

5. Items that can't be returned

Opened personal care and beauty products, gift cards, perishable goods, and items marked final sale, unless they arrived damaged or defective.

6. Damaged or wrong items

Tell us within 30 days and include photos. We'll make it right with a refund or replacement, and you may not need to send the item back.